If you are not completely satisfied with your purchase, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than 3 working days after the day on which you receive the products. Please email us via the online contact form or telephone us within 3 days to notify us of the return and reason for this.
You will be provided with a unique returns reference number which you must put with the returned products. Then simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.
Alternatively, if preferred, we will exchange the item.
- Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility. Please note that, with the exception of faulty items or goods damaged in transit, we are not responsible for return postage.
Please note:- Unauthorised returns shall be disposed of after a period of 28 days. Refunds for authorised returns will be processed within 7 days of receipt and will be issued via the original method of payment used by the customer.